Docusign - Upload & Sign Docs 4+

Fraudulent Charges

This company is truly awful and I believe they're fraudulently charging their customers. I've been a client for 6+ years and every renewal period I'm contacted to be sure the numbers of active users is correct before they charge my credit card. This did not happen this year and I was overcharged for inactive users. I've tried and tried to contact them with no response. Their online support system is a total joke. All I get are emails from "Mark" saying that he's tried to contact me and the case will be closed in 5 days. Mark has NEVER contacted me. After an hour phone call today I'll apparently be getting a phone from a supervisor within 24-48 hours. I can almost guaranty that won't happen.

Developer Response ,

Thank you for reviewing the app, and for being a customer of DocuSign. We are sorry to hear about your experience, but we appreciate your feedback on how to make DocuSign’s app even better.

Login Nightmare

I believe that the 1 star rating speaks volumes. However, let me explain… I decided I would like to try again and download this app and give it a shot and then I realized after I tried logging into my account, which I needed to reset my password and then the nightmare began. Simple enough to change my password right? No. I have a fairly large vocabulary and due to my past experiences in the English language and following directions my expectations are relatively high for completing simple tasks without any difficulty whatsoever until this point in time. I encountered a nightmare loop in signing in. My suggestion is that the feedback officer should have a meeting with the technical support officer and FIX THIS TIME CONSUMING BLACK HOLE for this app. It’s never ending to keep getting codes and completing the setup for a new password. No matter how many codes I received it never allows for the task to be completed. Do you need to create a link for mobile phones? Certainly that’s been done in advance of launching your app. And yes… I actually read everything on the page that would allow me to access your product. Needless to say, I find myself communicating via feedback instead of actually being able to call tech support or anyone else at your company because you have no contact information in the event that your customer is able to convey their concerns about the problem.

Terrible

Business partner sent me document to sign. No matter what I did I could not change the signature “you” created. Probably because I’ve used this method before. This however was for my business so I need to write/sign my entire title. This application will not allow me to add “Dr.” before my name or “DVM” after my name.

So I created my own account, with my app and my correct signature. Even after reviewing help and support. I am still not able to import their document and sign it.

The app instructions say: open email to import; open the file and select share (THIS IS NOT AN OPTION!!!!!). I’ve tried everything. I feel strongly that the words you have chosen are incorrect, and someone my age can’t make the jump to their exact meaning. For example if I were ordering food and I wanted extra toppings, but the app only offered cherry as the topping and I don’t want cherry, it doesn’t tell me how to add pineapple instead. You might say, just select add topping, select cherry then once you’re in you can change to pineapple. But that’s not what you instructed!

I’m excellent at following instructions, and have written manuals full of precise instructions on how to complete tasks.

My advice to you is give your instructions to several people not in the business sector of all different ages and see where your instructions fall short.

Developer Response ,

Thank you for reviewing the app, and for being a customer of DocuSign. We are sorry to hear about your experience, but we appreciate your feedback on how to make DocuSign’s app even better. I've relayed your feedback to our engineers.